Outbound Call Center Service California
Fundraising / Hot Leads
Checkmate has established expertise in fundraising for a number of not-for-profit organizations. In addition to soliciting support for your organization, Checkmate can handle all pledge mailings, certifications, and reporting vehicles.
Customer Care and Retention Programs
Checkmate provides outbound programs designed to enhance customer service, member relations, follow-up, and retention programs. Our CSR's will handle questions or requests from calls, e-mails, written correspondence, faxes, etc. with scripted responses or information provided by you. Checkmate will help you manages customers and ensure their satisfaction. We use proven customer satisfaction programs to generate you more business.
Professional Outbound Campaigns
Dedicated agents trained for your specific campaign
Programmable time-of-day dialing window
Optimized time zone adjustments
Automated recalls based on time, day and/or date
Automated exclusions of restricted or corrupt contact records
Preview information prior to contact
Dial from workstation or interface to today’s high-speed predictive dialers
Integrated notepad for tracking contact history
Campaign assessment – real-time reporting of campaign and individual agent progress